POLICY STATEMENT
In Accordance with the Accessibility for Ontarians with Disabilities Act 2005, and Accessibility Standards for Customer Service, Toronto Island Marina is committed to ensuring that our services are accessible in a manner that respects the dignity and independence of people with disabilities and offer the same opportunity and benefit to all clients, customers and patrons.
COMMUNICATIONS
Toronto Island Marina will communicate with persons with disabilities in a manner that take into account their disability. Upon request, TIM staff will use their best efforts to provide information and communications materials in accessible formats or with communications supports. Staff will be trained to speak slowly and in clear and plain language. They will also inquire of any persons with a disability as to their preferred method of communication.
Of particular importance to Toronto Island Marina, tender crew will be trained to provide safety information when asked by persons with disabilities in an accessible manner. TIM recognizes the need to communicate during emergencies so that passengers with disabilities are made aware of the nature of the emergency and the procedures to be followed.
ACCESSIBILITY, SERVICE ANIMALS AND SUPPORT PERSONS
Toronto Island Marina welcomes people with disabilities and their service animals. Service animals are allowed on the parts of the premises that are open to the public and marina tenders.
A person with disability who is accompanied by a support person will be allowed to have that person accompany them on the marina premises. If applicable, tender fees will not be charged for support persons so long as that person is not participating in activities for their own enjoyment separate from the person being assisted.
NOTICE OF SERVICE INTERUPTION
Toronto Island Marina will provide boaters and guests with notice in the event of a planned or unexpected interruption of services or facilities usually used by persons with disabilities. This notice will be a written or electronic publication used by the marina to communicate with boaters and/or the public. The notice will include the reason for the disruption, its duration and the alternative facilities or services that will be available.
TRAINING
Toronto Island Marina will provide the necessary training to all employees who service or interact with members of the public. The training program will include:
- Accessibly for Ontarians with Disabilities Act, 2005 (and the requirements of the customer service standards).
- How to interact and communicate with people with various types of disabilities.
- How to service people who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty in accessing our services.
- The TIM policies, practices and procedures relating to the AODA customer service standard.
FEEDBACK
We welcome and appreciate any feedback provided. Persons who wish to provide feedback or obtain additional information may contact us:
Madison Trueman
Toronto Island Marina
181 Bay St. Brookfield PO, P.O. Box 30070
Toronto, ON M5J 0A5
416-203-1055